Engagement process
A clear path from first conversation to a findings memo you can hand to your bookkeeper.
1. Scoping call
We confirm your POS application, number of locations and tills, the question you need answered, and a realistic period. You leave the call knowing whether a full audit, reconciliation review, privilege assessment, or incident investigation fits best.
2. Engagement letter
We send a short letter covering scope, fees, deposit, timeline, and confidentiality. Work is scheduled only after the letter is accepted and any required deposit is received.
3. Document intake
You receive a tailored request list: period sales and tender reports, void/refund exports, user privilege lists, deposit slips, and card settlement batches. Incomplete exports are flagged early so we can adjust the period rather than guess.
4. Fieldwork
On site, we observe open and close routines, interview floor contacts, and sample tickets. Remote-first engagements replace observation with structured screen-shares and photo documentation of close printouts when travel is unnecessary.
5. Analysis and draft
We reconcile samples, test privilege settings against observed practice, and draft findings with evidence references. You may receive clarifying questions before the memo is finalized.
6. Findings meeting
We walk through prioritized observations and recommended changes. The written memo follows within the agreed window, usually two to four business days after the meeting for standard engagements.
7. Optional follow-up
Thirty days later, we can schedule a brief check-in to see whether privilege or deposit habit changes stuck. This is optional and quoted separately if more than a short call is needed.
Ready to begin?
Browse engagements or request a scoping call with your till count and preferred month.