Refund and cancellation policy

Eligibility overview

Fees relate to professional time for scoping, fieldwork, analysis, and reporting. Refunds depend on how far an engagement has progressed and whether a deposit was paid to reserve dates.

Scheduling deposits

Deposits paid to reserve fieldwork dates are refundable in full if you cancel in writing at least seven full days before the first scheduled fieldwork day. Cancellations inside seven days forfeit the deposit, because travel and staff scheduling have usually begun.

Before fieldwork begins

If you cancel after accepting an engagement letter but before any document review or fieldwork has started, and outside the deposit forfeiture window above, we refund amounts paid minus a 3,000 THB administration fee.

After work has started

Once document review, interviews, or on-site fieldwork has begun, fees for time already spent are non-refundable. If you cancel mid-engagement, we invoice earned time at the agreed rates and refund only unused prepaid amounts above that earned total.

Completed engagements

Findings memos already delivered are non-refundable. If a material error in our written memo is identified within fourteen days of delivery, we will correct the memo at no charge; this correction is not a fee refund.

Partial refunds

Partial refunds may apply when we and you jointly reduce scope before fieldwork (for example, dropping a second location). Reduced fees are confirmed in writing before the change takes effect.

Non-refundable items

• Rush premiums on incident investigations once analysis has started
• Third-party costs already incurred with your approval (for example, long-distance travel booked for a remote province visit)
• Optional follow-up sessions already delivered

Rescheduling and no-shows

You may reschedule once without charge if notice arrives at least five full days before fieldwork. Later reschedules may incur a 2,500 THB fee. If our team arrives as scheduled and client contacts are unavailable without prior notice, that day may be billed as a no-show and a new date quoted.

Materials and client data

We do not sell physical goods. Client-supplied printouts remain your property and can be returned or destroyed on request after the engagement ends, subject to retention needs described in our privacy policy.

Refund method and timing

Approved refunds are returned by the original payment method when possible, or by bank transfer to a Thai account you nominate. Processing typically takes five to fifteen business days after written approval.

How to request a refund or cancel

Email info@devcache-hub.digital with your engagement reference, reason, and preferred resolution. You may also call +66 52 555 318 or write to Level 8, 29 Nimmanahaeminda Road, Chiang Mai 50200.